Issue details

Supplementary Estimate 20/21 – Monitoring Customer Satisfaction

To seek approval to fund implementation of a system that will allow the Council to monitor and measure customer satisfaction with services.

Decision type: Key

Decision status: For Determination

Wards affected: None Specific;

Notice of proposed decision first published: 27/10/2020

Decision due: 26 Nov 2020 by Executive

Lead member: Executive Member for Resident Services, Communications and Emissions - Gregor Murray

Lead director: Director, Communities, Insight and Change - Keeley Clements

Department: Customer and Localities

Contact: Nick Austin Email:

Reference Number: WBC1162

Reason For Consideration: Approval of Supplementary Estimate


Agenda items


  • Supplementary Estimate 20/21 – Monitoring customer satisfaction