Issue - meetings

To consider proposed Key Performance Indicators for 2019/20 and the Quarter 1 Performance Report.

The Committee considered a report, set out at Agenda pages 21 to 50, which set out proposed Key Performance Indicators (KPIs) for 2019/20.

Laura Callan (Strategy and Commissioning Support Manager) and Jim Leivers (Interim Assistant Director, Education) attended the meeting to present the report and answer Member questions.

The report stated that, for 2019/20, the Council’s KPI measures had been reviewed to focus on the current objectives for each service. The revised 36 KPIs were appended to the report together with a list of indicators that were no longer being measures. Some new indicators were also being developed to align with the Council’s key priorities over the coming year.

For Quarter 1 of 2019/20 22 KPIs were reported as Green (assigned targets achieved). One KPI was reported as Amber (marginally off target) and seven KPIs were reported as Red (assigned targets not achieved). The Red KPIs were:

·           New KPI – Safeguarding timeliness – concerns completed within two working days;

·           New KPI – Safeguarding timeliness – enquiries completed within 28 days;

·           New KPI – Proportion of people receiving long term care who were subject to a review in the last 12 months;

·           KPI VP1iii – Delayed transfers of Care (delayed days);

·           KPI VP9 – Number of initial care assessments completed;

·           New KPI – Percentage of Education, Health and Care Plan Assessments completed within 20 weeks of referral;

·           KPI CE10 – Percentage of Calls Answered.

The report gave details of measures being implemented in order to improve performance against the Red indicators.

The report stated that the new five year Council Plan was being developed with a target implementation date of March 2020. A new set of KPIs was being developed to support the Council Plan. The new indicators would be submitted to the Committee in March 2020 and would then be measured for reporting from April 2020 onwards.

In the ensuing discussion Members made the following points:

New KPI – Percentage of Education, Health and Care Plan assessments completed within 20 weeks of referral – what measures were being implemented to improve performance? It was confirmed that, following agreement to increase the budget for the service, the SEND Care Management Team was now fully staffed. Consequently, it was expected that this indicator would move to Green early in 2020. It was also confirmed that this service had previously been funded by a time-limited Government grant. There was a time-lag between the expiry of the grant and the delivery of additional in-house resources (£230k in 2019/20). There had also been a nationwide increase in the number of referrals for this service.

KPI EA9 (Supplementary Performance Indicator) – Percentage of children who received a 2-2.5 year review - this indicator had been reported as Red for some time. What progress was being made in improving the service? It was confirmed that further information on the performance of the service linked to this indicator would be circulated to the Committee.

New KPI – Overall satisfaction of people who use services with their care and  ...  view the full minutes text for item 44