Agenda item

Council Plan Performance Monitoring Q3

To consider the Council Plan Performance Monitoring report for Quarter 3 – October – December 2017.


The Committee considered a report, set out on Agenda pages 11 to 20, which gave details of Council Plan performance monitoring for the third quarter of 2017/18 (October to December).


The report covered 48 performance indicators and 19 key projects. It stated that the majority of measures (78%) were achieving the assigned targets (Green) whilst 19% were slightly off target (Amber). Only two measures were reported as being off target (Red). These were:


·           Percentage of child protection visits due in the period which were completed within 10 days of the previous visit;


·           Percentage of household waste reused, recycled and composted.


The report gave details of a specific service area showing improved performance – number of affordable homes completed. The target for 2017/18 was completion of 372 affordable homes. It was expected that the final number of completions for the year would be over 450. Furthermore, over 100 of these completions will have been delivered by the Council’s own housing companies in relation to projects commissioned and funded by the Council on its land holdings.


During the ensuing discussion Members raised the following points and questions:


·                L&CS3: Household waste reused, recycled and composted. Following recent announcements about the collection of additional types of plastic it was felt that performance should be monitored to assess the impact on the overall performance figures.


·                CS2: Homelessness decisions made within 45 working days. The loss of a key member of staff had impacted on performance. What was the contingency plan for situations such as this and was effective succession planning in place?


·                PS9: Child protection visits completed within 10 days of the previous visit. Why was performance lower than the previous year? In light of the information in the report, was this a SMART target?


·                PS15: Leisure centre attendances. Was there any evidence that attendances had picked up in January/February 2018?


·                CS10: Business Rates collection. Was performance on track to achieve the 2017/18 target? Why was the 2017/18 target lower than the 2016/17 actual?


·                CS14: Percentage of calls answered. What was the number of calls received compared to the number of contacts via the website? In line with the principles of the 21st Century Council programme, what were the targets for call diversion to self-service using the Council website?


·                General – what was the process for identifying Key Performance Indicators, setting the relevant targets and setting the Red, Amber and Green thresholds? Who decided on the removal and/or introduction of new indicators?




1)         the Quarter 3 Council Plan Performance Monitoring report be noted;


2)         answers to the questions and queries raised by Members be circulated to the Committee;


3)         Members submit any further questions or queries to John Kaiser;


4)         Shahid Younis formulate an appropriate question relating to customer contact and the 21st Century Council changes;


5)         John Kaiser discuss relevant indicators for the measurement of traffic congestion with the Executive Member for Highways and Transport;


6)         draft Key Performance Indicators for 2018/19 be submitted to the Committee for consideration and comment.


Supporting documents: