Issue - meetings

Quarter 3 2020/21 Performance Report

Meeting: 24/02/2021 - Overview and Scrutiny Management Committee (Item 76)

76 Quarter 3 2020/21 Performance Report pdf icon PDF 446 KB

To consider the Quarter 3 2020/21 Performance Management Report.

Additional documents:

Minutes:

The Committee considered a report, set out at Agenda pages 9 to 30, which gave details of Council performance during quarter 3 of 2020/21 (October to December).

 

Laura Callan and Will Roper from the Communities, Insight and Change service attended the meeting to present the report and answer Member questions.

 

The report stated that each quarter of 2020/21 had been impacted by the Covid-19 pandemic. Quarter 3 started with some services able to resume, albeit at reduced capacity due to social distancing measures. The Borough was then affected by the second national lockdown in November.

 

Despite the significant impacts of Covid-19 and the Council’s focus on response and recovery, performance at the end of quarter 3 remained positive across the majority of Key Performance Indicators (KPIs). 61% of KPIs were on track (Green), with 16% close to target (Amber) and 17% missing the target in quarter 3 (Red).

 

The following indicators were reported as Red in quarter 3:

 

·           CS1 – Percentage of children who became subject to a Child Protection Plan for a second or subsequent time within 24 months.

 

·           RA5a – Percentage of successful homeless preventions.

 

·           PG19 - Percentage of household waste reused, recycled and composted.

 

·           AS3 – People aged 65+ who received reablement from the START team following discharge from hospital, and remained at home 91 days later.

 

·           CIC16 – Number of Stage 1 complaints received.

 

·           AS7 – Proportion of people receiving long term care who were subject to a review in the last 12 months.

 

·           CS4 – Percentage of EHCP assessments completed within 20 weeks of referral.

 

·           CIC5 – Visits to Wokingham Borough libraries.

 

·           RA3 – Usage of Wokingham Borough leisure centres.

 

·           RA4 – Participation in leisure centre activities to support those who may be experiencing social isolation.

 

·           RA5d – Proportion of applicants supported into settled accommodation.

 

In addition to the KPIs in the report, the following KPIs were under development and would be reported to the Committee in due course:

 

·           Alternative measure for Delayed Transfers of Care;

 

·           Channel shift - % digital transactions;

 

·           Staff engagement survey – to develop more frequent reporting.

 

In the ensuing discussion, Members raised the following points:

 

·           Government financial support for spending on Covid-19 – was there more certainty about future funding? It was confirmed that the Finance team would be asked to comment on levels of financial support as the pandemic progressed.

 

·           RA5a – Percentage of successful homeless preventions – could further detail be provided on this indicator and the reasons behind the move from Green to Red status in Quarter 3? It was confirmed that the service would be asked to provide written details.

 

·           RA5d – Proportion of applicants supported into settled accommodation – could further detail be provided on the rationale for the 40% target (which seemed low) and further information on the scale of homelessness across the Borough (actual numbers in addition to percentages). It was confirmed that the service would be asked to provide a written response.

 

·           CIC5 – Visits to Wokingham Borough libraries – could the  ...  view the full minutes text for item 76