Decision details

Supplementary Estimate 20/21 – Monitoring Customer Satisfaction

Decision Maker: Executive

Decision status: For Determination

Is Key decision?: Yes

Is subject to call in?: Yes


To seek approval to fund implementation of a system that will allow the Council to monitor and measure customer satisfaction with services.




1)            a Supplementary Estimate for £20,000 be approved;


2)            the ongoing annual costs of £12,500 per annum for a further 2 years be noted.


Wards Affected: None Specific;

Declarations: None

Dispensations: None

Reference Number: WBC1162

Contact: Nick Austin Email:

Report author: Nick Austin

Publication date: 26/11/2020

Date of decision: 26/11/2020

Decided at meeting: 26/11/2020 - Executive

Effective from: 05/12/2020

Accompanying Documents: